Grievance Commissioner for Overseas Pakistanis Federal Ombudsman Secretariat Hafiz Ahsaan Ahmed Khokhar has stressed establishment of online appointment system and help line in embassies/consulates. A letter sent to Secretary Foreign Affairs of Pakistan on this subject says it is need of time that every embassy/high commission and consulate office of Pakistan may independently establish their effective online appointment system for Overseas Pakistanis. All embassies/consulate offices are further advised to independently establish their help line along with its monitoring and evaluation system for Overseas Pakistanis. It is further informed that only few embassies have provided the status of complaints and fixed a day for public hearing in embassies/high commissions but majority of embassies have not done so far which is not good in public interest.
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