The Federal Ombudsman has directed the Foreign Office to ensure that all the ambassadors of Pakistan in 92 missions around the world listen to the overseas Pakistanis’ complaints on weekly basis at their respective embassies. The Federal Ombudsman also sought reports in this regards on monthly basis, said Senior Adviser/Registrar as Grievance Commissioner for Overseas Pakistanis Hafiz Ahsaan Ahmed. He further advised Foreign Office of Pakistan to ensure that all focal persons appointed in 92 missions of Pakistan are actively working for the resolution of overseas Pakistanis’ issues and their welfare. He further said that all ambassadors of Pakistan have been directed to upload their contact numbers and information on their website regarding focal persons including their contacts (phone, mobile, email) appointed for overseas Pakistanis, information for hearing complaints by them on weekly basis and establishment of one window facilitation desks at international airports.
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